JUNG & BÖRKEY - Machine Skates, Rollers and Toe Jacks
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Shipping FAQ

Collect Shipping

Due to the administrative burden, we no longer arrange collect shipping for customers. If you want to ship collect, please send shipping documents, and schedule pick-up. Thank you for your understanding.

Ship From Address

8000 Arrowridge Blvd
Suite A
Charlotte NC 28273

Dock Hours: 9a - 4p EST (Monday - Friday)

Tel: 800-786-6112

If you want to change an order or quote from collect to prepaid, please email us to authorize “Prepaid & Add” shipping.


Items of 120 lbs or less: Ship via FedEx Ground.

Bulky and items over 120 lbs: Ship via FedEx Freight. A lift gate surcharge may apply if a customer does not have a loading dock.

Items ship FOB Origin, prepaid.

Shipping To Hotel

If orders are shipped to a temporary guest of a hotel: Shipment will be left at front desk or hotel business center depending on hotel policy. Toolwell is not responsible for lost or delayed shipments. Shipping to a hotel is done at the customer's risk.

Damaged or Lost Shipments

Please call our customer service department in the event of a shipment that becomes damaged or lost in transit. We will provide support if such an unfortunate incident occurs. Please contact customer service within 7 days of receiving a damaged shipment or upon discovering that a shipment is lost.

See All Terms and Conditions

Click Here for Full Terms & Conditions