Shipping FAQ
Collect Shipping
Due to the administrative burden, we no longer arrange collect shipping for customers. If you want to ship collect, please send shipping documents, and schedule pick-up. Thank you for your understanding.
Ship From Address
Toolwell
8000 Arrowridge Blvd
Suite A
Charlotte NC 28273
Dock Hours: 9a - 4p EST (Monday - Friday)
Tel: 800-786-6112
If you want to change an order or quote from collect to prepaid, please email us to authorize “Prepaid & Add” shipping.
Shipping
Items of 120 lbs or less: Ship via FedEx Ground.
Bulky and items over 120 lbs: Ship via FedEx Freight. A lift gate surcharge may apply if a customer does not have a loading dock.
Items ship FOB Origin, prepaid.
Shipping To Hotel
If orders are shipped to a temporary guest of a hotel: Shipment will be left at front desk or hotel business center depending on hotel policy. Toolwell is not responsible for lost or delayed shipments. Shipping to a hotel is done at the customer's risk.
Damaged or Lost Shipments
Please call our customer service department in the event of a shipment that becomes damaged or lost in transit. We will provide support if such an unfortunate incident occurs. Please contact customer service within 7 days of receiving a damaged shipment or upon discovering that a shipment is lost.